Requests for returns are accepted provided we are intimated about the request within 30 (Thirty) days of receipt of the products. (Please note this is only the the apparel sold by alankaran designs for other sarees and craft products there is no return and no refund as the weavers and the craftswomen are making those on order)
The product cannot be returned in conditions which indicate that this product has been used, washed, ironed or tampered in any way.
Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at the existing stock and order a replacement from the same, subject to the same or lower price.
You can use the Return Order link from the footer.
Contact us and provide Order ID details.
Please ensure that the product return is initiated within 30 (Thirty) days of receipt of the article.
Customer Support will confirm the return request and will inform you about the pickup process within one working day.
Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
We do not charge extra for returns and all replacements/pickups are done free of cost.
We support Replacement across categories in case of the damaged item.
In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account. The time taken will be governed by the policies of our payment partner.
Replacement is subject to availability of stock. In case a Replacement is not available, we will refund the amount of the same.
Made-to-order/custom products or international cannot be replaced or returned.
We arrange for pickup from most of our customer locations. Please follow the instructions you receive by email.
In case we can’t pick up the item from your location, we will inform you.You can ship the product back to us. We will reimburse the shipping charges against the original receipt.
Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit.
Mention the Return ID on the package so that we can acknowledge your return.
Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference.
Refund/replacement will be initiated as soon as we receive the product from you.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don’t get the return within the promised date, contact us immediately.
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.
Return request is made outside the specified time frame.
Product is damaged because of use or Product is not in the same condition as you received it.
Product is tampered with.
Product is from Sale
Items that are returned without original packaging, freebies or accessories.
Items are returned without original receipts and tags.
Made-to-order / special products/international order cannot be returned or replaced. Which means painted sarees, dhokra products, woven sarees and durries etc cannot be returned.
We will endeavour to replace the product with an identical product. We may also offer a similar product of same or lower value as replacement.
We may suggest issuing you credit note, which can be utilised for shopping from this website within 90 (ninety) days from the date of issue.
In case you are not entirely satisfied with the replacements suggested, we will refund the entire amount paid by you.
After confirmation from you, we will intimate our payment partner to initiate refund process. We will keep you informed of this activity.
Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will be glad to help you.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
An order cannot be cancelled once the item has been delivered to you.
Identify the item you want to cancel and click on the corresponding ‘View Details’ link.
In the detailed order page, you will see ‘Cancel’ links against each of the items in that order.
Click on the ‘Cancel’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation.
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
The item is being shipped together with another order of yours.
The item is non-refundable (eg. e-Gift Vouchers or made-to-order items).
In any of the above cases, you can get in touch with our Customer Support for more information.
If the Order Status shows the item(s) in your order as ‘Shipped’, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
The refunded amount will be made available as per the terms of the finance partner.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the bank directly in case of any delays post confirmation of cancellation / refund by alankaran designs.
Estimated delivery time depends on the following factors:
The destination to which you want the order shipped.
Some hand painted or hand woven products can take 15-30 days. Order ahead of time.
Delivery charges are not hidden charges and are charged extra depending on the shipping policy.
Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.
Please enter your pin code on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location. If you haven’t provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on:
Whether our shipping partner ships to your location.
Legal restrictions, if any, in shipping particular products to your location.
The availability of reliable courier partners in your location.
At times couriers prefer not to ship to certain locations. This is entirely at their discretion.
We will facilitate the pickup of the item. In case the pickup cannot be arranged, you can return the item through a third-party courier service. Return fees are borne by us.
For items listed as “In Stock”, we mention the delivery time based on your location pin code (usually 2-6 business days in areas where standard courier service is available). For other areas, orders may be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. This is at the sole discretion of alankarandesigns.in
We might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
‘Preorder’ or ‘Forthcoming’
Such items are expected to be released soon and can be pre-booked by you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.
‘Back In Stock Soon’
The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned.
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.
This product is no longer available because it is obsolete and/or its production has been discontinued.