Refund & Return Policy
At Alankaran Designs, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy to make the process as easy as possible for you.
Return Policy:
- You may return any item purchased from Alankaran Designs within 3 working days of receiving your order.
- Items must be returned in their original condition, unused and in their original packaging.
- To initiate a return, please contact our customer service team at [customer service email/phone number] to receive a return authorization.
- Once your return is authorized, please securely package the item(s) and ship them back to us using a trackable shipping method.
- The customer is responsible for return shipping costs unless the item received was damaged or incorrect.
Refund Policy:
- Refunds will be issued within 15 working days of receiving the returned item(s) in accordance with our return policy.
- Refunds will be issued to the original form of payment used for the purchase.
- Shipping fees are non-refundable.
- In case of damaged or incorrect items received, please contact our customer service team immediately for assistance.
Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Exceptions:
- Customized or personalized items are not eligible for return or refund unless they are defective or damaged upon receipt.
Contact Us: If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer service team at [alankarandesigns@gmail.com /7000595799].